Privacy Policy

2. Scope of This Policy

This Privacy Policy applies to personal data collected through:

• Our website;
• Website contact and inquiry forms;
• Email, telephone, WhatsApp, or other business communications;
• Requests for quotations or logistics coordination;
• Meetings and communications with contractors, developers, suppliers, project managers, and business partners;
• Technical logs, cookies, and similar website technologies.

This Policy does not govern the privacy practices of third-party websites, platforms, or services that may be linked from our website.

3. Personal Data We May Collect

Depending on how you interact with us, we may collect the following categories of personal data.

3.1 Information You Provide Directly

When you submit a contact form, request information, or communicate with us, we may collect:

• Full name;
• Company or organization name;
• Job title or professional role;
• Email address;
• Telephone or mobile number;
• Project location;
• Project or service requirements;
• Material type, estimated quantity, route, schedule, or delivery details;
• Information contained in your inquiry or message;
• Records of communications between you and Difference Integrated;
• Any documents or additional information you voluntarily provide.

3.2 Automatically Collected Technical Information

When you use the website, certain technical information may be collected automatically through server logs, cookies, and similar technologies, including:

• Internet Protocol address;
• Browser type and version;
• Device type and operating system;
• Date and time of access;
• Pages visited;
• Referring website or source;
• General website interaction and performance data;
• Security, error, and diagnostic information.

Where analytics or optional cookies are used, they will be managed in accordance with applicable consent and privacy requirements.

3.3 Business Contact Information

We may collect professional contact information relating to employees or representatives of contractors, developers, suppliers, project owners, government entities, and other organizations with which we conduct or seek to conduct business.

4. How We Collect Personal Data

We may collect personal data:

• Directly from you when you submit a website form;
• When you contact us by email, telephone, WhatsApp, or another communication channel;
• During quotation, negotiation, project planning, or service delivery;
• From the company or organization you represent;
• From publicly available professional or commercial sources, where permitted by law;
• Automatically through website logs and cookies;
• From service providers acting on our behalf.

5. Purposes for Processing Personal Data

We may process personal data for the following purposes:

• Responding to inquiries, messages, and service requests;
• Preparing quotations, proposals, and commercial offers;
• Assessing transport and logistics requirements;
• Planning routes, schedules, loading, unloading, and site coordination;
• Communicating with contractors, developers, suppliers, and project managers;
• Taking steps requested before entering into a service agreement;
• Performing logistics or transport contracts;
• Managing customer and supplier relationships;
• Maintaining records of business communications;
• Improving our website, services, and operational processes;
• Monitoring website availability, performance, and security;
• Preventing fraud, misuse, unauthorized access, and cybersecurity incidents;
• Complying with legal, regulatory, safety, transport, accounting, and reporting obligations;
• Establishing, exercising, or defending legal claims;
• Sending business or marketing communications where permitted by law.

We will not process personal data for purposes that are incompatible with the purposes communicated at the time of collection unless permitted or required by applicable law.

6. Legal Basis for Processing

We process personal data only where an appropriate legal basis is available under applicable Saudi laws. Depending on the circumstances, processing may be based on:

• Your consent;
• Taking steps at your request before entering into a contract;
• Performing a contract with you or the organization you represent;
• Compliance with a legal or regulatory obligation;
• Protecting legitimate interests where such processing is permitted by law and does not unfairly affect your rights;
• Establishing, exercising, or defending legal claims;
• Other lawful grounds recognized under applicable Saudi law.

Where processing is based on consent, you may withdraw that consent, subject to applicable legal and contractual limitations. Withdrawal will not affect processing lawfully completed before the withdrawal.

7. Cookies and Similar Technologies

The website may use cookies and similar technologies for:

• Essential website functionality;
• Website security;
• Remembering user preferences;
• Measuring website performance;
• Understanding how visitors use the website;
• Improving website content and user experience.

Essential cookies may operate automatically because they are necessary for the website to function securely.

Optional analytics, advertising, or preference cookies, where implemented, should be activated only in accordance with applicable consent requirements.

You may control cookies through your browser settings or through any cookie preference tool made available on the website. Disabling certain cookies may affect website functionality.

8. Disclosure and Sharing of Personal Data

We do not sell or rent personal data.

We may disclose personal data only where reasonably necessary and permitted by law, including to:

• Employees and authorized representatives of Difference Integrated;
• Website hosting, email, cloud storage, analytics, security, and IT service providers;
• Transport, operational, maintenance, and project coordination partners;
• Professional advisers, including lawyers, accountants, auditors, and consultants;
• Government departments, regulators, courts, law-enforcement authorities, or other competent authorities where legally required;
• A purchaser, investor, successor, or adviser in connection with a proposed business restructuring, merger, acquisition, or transfer;
• Other parties where you have provided consent or instructed us to disclose the information.

Service providers that process personal data on our behalf are expected to use the information only for authorized purposes and to apply appropriate confidentiality and security safeguards.

9. International Data Transfers

Some website, hosting, email, cloud, communications, or technology service providers may process data outside the Kingdom of Saudi Arabia.

Where personal data is transferred outside Saudi Arabia, Difference Integrated will take reasonable steps to ensure that the transfer is carried out in accordance with applicable Saudi data-transfer requirements, including any required assessments, safeguards, contractual protections, or regulatory approvals.

10. Data Retention

We retain personal data only for as long as necessary to:

• Respond to an inquiry;
• Prepare or manage a quotation;
• Perform a service agreement;
• Maintain necessary business and operational records;
• Meet legal, accounting, regulatory, safety, or reporting requirements;
• Resolve disputes;
• Establish, exercise, or defend legal claims.

The applicable retention period will depend on the nature of the information, the purpose for which it was collected, the duration of the business relationship, and any legal requirements.

When personal data is no longer required, it will be securely deleted, destroyed, anonymized, or otherwise handled in accordance with applicable law.

11. Data Security

Difference Integrated uses reasonable administrative, organizational, physical, and technical safeguards designed to protect personal data against:

• Unauthorized access;
• Accidental loss;
• Improper use;
• Unauthorized disclosure;
• Alteration;
• Damage;
• Destruction;
• Cybersecurity threats.

Access to personal data is limited to personnel and service providers who require it for legitimate business purposes.

However, no internet transmission, electronic system, or storage method can be guaranteed to be completely secure. Users should avoid sending confidential, highly sensitive, or unnecessary personal information through unsecured communication channels.

12. Your Personal Data Rights

Subject to the Saudi Personal Data Protection Law, its implementing regulations, and any applicable exceptions, you may have the right to:

• Be informed about the legal basis and purpose of collecting your personal data;
• Access personal data held about you;
• Request a readable and clear copy of your personal data;
• Request correction, completion, or updating of inaccurate personal data;
• Request destruction of personal data when there is no lawful reason for continued retention;
• Withdraw consent where processing is based on consent;
• Object or submit a complaint regarding the processing of your personal data;
• Exercise any additional rights available under applicable Saudi law.

To exercise your rights, contact us at:

We may request reasonable information to verify your identity before processing a request. Certain requests may be restricted or refused where permitted or required by applicable law.

13. Marketing Communications

Where legally permitted, we may use your business contact information to send relevant information concerning our logistics services, fleet capabilities, project support, or business opportunities.

You may request that we stop sending marketing communications by:

• Using an unsubscribe option where provided; or
• Contacting us at [insert email address].

Opting out of marketing communications will not prevent us from sending necessary operational, contractual, legal, or service-related communications.

14. Children’s Privacy

The website and our commercial logistics services are intended for businesses and adult professionals. They are not directed toward children.

We do not knowingly collect personal data from children through the website. Where we become aware that personal data relating to a child has been collected without an appropriate legal basis or required authorization, we will take reasonable steps to delete or otherwise lawfully handle it.

15. Third-Party Websites and Services

The website may contain links to third-party websites, social media platforms, mapping services, communication services, or other external resources.

Difference Integrated does not control those third parties and is not responsible for their content, availability, security, or privacy practices. Users should review the privacy policies of third-party services before providing personal data to them.

16. Personal Data Breaches

Where a personal data breach occurs, Difference Integrated will assess the incident and take appropriate containment, investigation, remediation, documentation, and notification measures as required under applicable Saudi laws and regulations.

17. Complaints

Questions or complaints regarding this Privacy Policy or our handling of personal data may be submitted to:

We will review privacy complaints and respond within a reasonable period.

Where you believe that your complaint has not been resolved appropriately, you may have the right to submit a complaint to the Saudi Data and Artificial Intelligence Authority or another competent Saudi authority, subject to the applicable procedures.

18. Changes to This Privacy Policy

Difference Integrated may update this Privacy Policy to reflect:

• Changes to our website or services;
• Changes to our data-processing practices;
• New technology or service providers;
• Legal or regulatory developments;
• Operational or security requirements.

The updated version will be published on the website with a revised “Last Updated” date. Material changes may also be communicated through another reasonable method where required.

19. Contact Us

For privacy-related inquiries, rights requests, or complaints, contact: