Website Terms of Service

2. Purpose of the Website

The website is provided primarily for general information and business inquiry purposes.

It allows visitors to:

• Learn about Difference Integrated;
• Review our services and fleet capabilities;
• Submit service inquiries;
• Request further information;
• Discuss logistics requirements;
• Explore potential project or partnership opportunities.

The website does not, by itself, constitute a transportation booking platform, customer account portal, payment platform, or legally binding logistics agreement unless a specific website feature expressly states otherwise.

3. No Automatic Service Contract

Submitting a contact form, requesting a quotation, sending an email, calling our team, or otherwise contacting Difference Integrated does not automatically create a contract or require Difference Integrated to provide any service.

A binding service relationship will arise only after the relevant parties have agreed to the applicable commercial and operational terms through an authorized written quotation, purchase order, work order, signed agreement, or other recognized contracting method.

Website content does not override the terms of a separately signed agreement. Where these Website Terms conflict with an executed service contract, the executed service contract will govern the relevant logistics services.

4. Quotations and Service Information

Any quotation, estimate, schedule, capacity statement, availability indication, or other commercial information provided through or following a website inquiry may be subject to:

• Project location;
• Material type and quantity;
• Loading and unloading conditions;
• Route availability;
• Distance and travel time;
• Vehicle and driver availability;
• Site-access requirements;
• Road and weather conditions;
• Regulatory restrictions;
• Permitted operating hours;
• Load limits;
• Fuel and operating costs;
• Safety requirements;
• Taxes and government charges;
• Information provided by the customer;
• Other operational considerations.

Unless otherwise stated in writing, website information and preliminary discussions should not be treated as a final quotation or guaranteed commitment.

Difference Integrated may correct errors, revise estimates, update availability, or withdraw a proposal before a binding agreement is concluded.

5. Customer Information and Responsibilities

When submitting an inquiry or requesting services, you agree to provide information that is accurate, current, complete, and not misleading.

You are responsible for providing relevant details, including where applicable:

• Your correct contact information;
• Company and project information;
• Material type and estimated quantity;
• Collection and delivery locations;
• Access limitations;
• Loading and unloading requirements;
• Required dates and operating windows;
• Site conditions;
• Required permits or approvals;
• Health, safety, environmental, or security requirements;
• Any unusual risks or operating conditions.

Difference Integrated will not be responsible for delays, additional costs, inability to perform, safety issues, or other consequences resulting from incomplete, inaccurate, delayed, or misleading information supplied by the customer or another party.

6. Operational and Regulatory Requirements

Heavy transport operations are subject to operational, legal, safety, and regulatory requirements.

Service availability and performance may be affected by matters including:

• Saudi transport laws and regulations;
• Vehicle weight and load restrictions;
• Route restrictions;
• City-entry restrictions;
• Permitted transport hours;
• Road closures or diversions;
• Government or security instructions;
• Permit requirements;
• Construction-site procedures;
• Driver working-hour and fatigue-management requirements;
• Vehicle inspections and maintenance;
• Weather, visibility, and environmental conditions.

Difference Integrated reserves the right to modify, postpone, reroute, suspend, or decline an operation where reasonably necessary for legal compliance, public safety, driver safety, fleet protection, site safety, or operational feasibility.

7. Acceptable Use

You may use the website only for lawful and legitimate purposes.

You must not:

• Use the website in violation of any applicable law;
• Submit false, fraudulent, deceptive, or misleading information;
• Impersonate another person or organization;
• Attempt to gain unauthorized access to the website, server, network, or data;
• Introduce viruses, malware, harmful scripts, or malicious code;
• Interfere with the website’s operation, availability, or security;
• Use automated systems to scrape, copy, extract, or overload website content without authorization;
• Test or probe website vulnerabilities without written permission;
• Use website content to compete unfairly with or misrepresent Difference Integrated;
• Send spam, abusive messages, threats, or unlawful material;
• Infringe intellectual-property, confidentiality, privacy, or other legal rights;
• Use the website for unauthorized advertising or solicitation.

We may restrict or block access where we reasonably believe these Terms have been violated or the website is being misused.

8. Intellectual Property

Unless otherwise stated, all website content is owned by, licensed to, or lawfully used by Difference Integrated, including:

• Company names and branding;
• Logos;
• Text;
• Graphics;
• Photographs;
• Videos;
• Icons;
• Designs;
• Page layouts;
• Documents;
• Website code and functionality.

Website content is protected by applicable intellectual-property laws.

You may view and download limited website content for your own lawful, internal, and non-commercial evaluation of our services.

You may not reproduce, republish, modify, distribute, sell, license, display, create derivative works from, or commercially exploit website content without prior written permission from Difference Integrated or the relevant rights holder.

No ownership or intellectual-property rights are transferred to you through your use of the website.

9. Trademarks

The Difference Integrated name, logo, service names, designs, and associated branding may be trademarks or protected commercial identifiers.

You may not use them in a manner that:

• Suggests an unauthorized relationship or endorsement;
• Creates confusion regarding ownership or affiliation;
• Misrepresents our services;
• Damages our reputation;
• Violates applicable trademark or commercial laws.

10. Website Information and Accuracy

We aim to keep website information accurate and reasonably current. However:

• Website content is provided for general information;
• Service descriptions may be summarized;
• Fleet specifications or capabilities may change;
• Images may be illustrative;
• Availability may change without notice;
• Technical, typographical, or administrative errors may occur.

Difference Integrated does not guarantee that all website information will always be complete, current, error-free, or applicable to every project.

You should obtain written confirmation of all material service, technical, capacity, schedule, safety, and commercial requirements before relying on them.

11. No Professional or Project-Specific Advice

Website content does not constitute:

• Engineering advice;
• Legal advice;
• Regulatory advice;
• Safety certification;
• Route authorization;
• Project management advice;
• A transport feasibility assessment;
• A guarantee that a particular vehicle, load, route, or schedule is suitable.

Project-specific decisions should be based on an operational assessment and the terms agreed between the relevant parties.

12. Third-Party Links and Services

The website may contain links to external websites or services, including:

• Social media platforms;
• Mapping or navigation tools;
• Communication applications;
• Hosting or technology services;
• Government or industry websites.

Such links are provided for convenience only.

Difference Integrated does not control and does not endorse or assume responsibility for the content, accuracy, availability, security, products, services, or privacy practices of third parties.

Your use of third-party services is governed by their own terms and policies.

13. Privacy

Personal data collected through the website will be processed in accordance with our Privacy Policy and applicable Saudi data-protection laws.

By submitting personal data, you confirm that:

• The information is accurate;
• You are authorized to provide it;
• Where you submit information relating to another individual, you have an appropriate lawful basis or authorization to do so.

Our Privacy Policy forms part of these Terms.

14. Website Availability

We aim to maintain the website’s availability but do not guarantee continuous, uninterrupted, secure, or error-free access.

The website may be unavailable due to:

• Maintenance;
• Updates;
• Hosting failures;
• Internet disruption;
• Cybersecurity incidents;
• Technical problems;
• Events beyond our reasonable control.

We may update, modify, suspend, withdraw, or discontinue any website feature or content without prior notice where reasonably necessary.

15. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an “as available” and “as is” basis.

Difference Integrated does not make any express or implied warranty concerning:

• Continuous website availability;
• Complete accuracy of website content;
• Suitability for a particular project;
• Compatibility with every browser or device;
• Freedom from all errors, defects, viruses, or harmful components;
• The availability of a particular vehicle, driver, route, capacity, or service;
• The outcome of submitting an inquiry.

Nothing in these Terms excludes any warranty or obligation that cannot lawfully be excluded under Saudi law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Difference Integrated and its directors, employees, representatives, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or purely economic loss arising from website use, including:

• Loss of opportunity;
• Loss of profit;
• Loss of data;
• Business interruption;
• Reliance on incomplete or outdated website information;
• Website unavailability;
• Third-party websites or services;
• Unauthorized access caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law, including liability for fraud, wilful misconduct, or other liability that cannot legally be excluded.

Liability relating to actual transport or logistics services will be governed by the applicable quotation, purchase order, work order, or service agreement.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify Difference Integrated against reasonable losses, claims, liabilities, damages, penalties, and expenses arising directly from:

• Your unlawful use of the website;
• Your breach of these Terms;
• Information or material you submit through the website;
• Your infringement of another party’s rights;
• Your unauthorized or malicious interference with the website.

This provision does not apply to losses caused by the negligence, unlawful conduct, or wilful misconduct of Difference Integrated.

18. Force Majeure

Difference Integrated will not be responsible for website disruption, communication delay, or inability to respond caused by circumstances outside its reasonable control, including:

• Natural disasters;
• Severe weather;
• Fire or flood;
• Government restrictions;
• War, civil disturbance, or security incidents;
• Telecommunications or electricity failures;
• Cyberattacks;
• Labour disruption;
• Public-health emergencies;
• Failure of third-party infrastructure.

Force majeure affecting logistics services will be governed by the relevant service agreement.

19. Suspension or Termination of Access

Difference Integrated may suspend, restrict, or terminate access to the website where:

• These Terms are breached;
• The website is used unlawfully or maliciously;
• Security or operational risks arise;
• A government or competent authority requires restriction;
• Maintenance or technical intervention is necessary.

Termination or suspension will not affect rights or obligations that arose before the effective date of the restriction.

20. Governing Law

These Terms and your use of the website are governed by the laws and regulations of the Kingdom of Saudi Arabia.

Any dispute arising from these Terms or website use will be submitted to the competent courts or authorities of the Kingdom of Saudi Arabia, unless the parties agree to another lawful dispute-resolution process in writing.

21. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

22. No Waiver

Failure by Difference Integrated to enforce a right or provision under these Terms does not constitute a waiver of that right or provision.

Any waiver must be made in writing by an authorized representative of Difference Integrated.

23. Changes to These Terms

Difference Integrated may update these Terms to reflect:

• Changes to the website;
• Changes to our services or business operations;
• Legal or regulatory developments;
• Security requirements;
• Technology changes.

The updated Terms will be published on the website with a revised “Last Updated” date.

Continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

24. Contact Information

Questions regarding these Terms may be directed to: